Molas Lubes Privacy Policy
Effective date: 20 January 2026
Last updated: 20 January 2026
Molas Lubes (“Molas Lubes”, “we”, “us”, “our”) is a business in Tanzania distributing Liqui Moly products. Molas Lubes operates under the parent company Molas Solutions Limited. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your information when you interact with us—including through our website, phone, email, and WhatsApp Business.
1) Who we are
Business name: Molas Lubes (under Molas Solutions Limited)
Location: Dar es Salaam, Tanzania
Email: [email protected]
Phone / WhatsApp: +255742445566
If you have questions about this Privacy Policy or how we handle your data, contact us using the details above.
2) Information we collect
A) Information you provide directly
We may collect the following information when you contact us, place an order, become a dealer, or request support:
Identity and contact details: name, phone number, email address, physical address, location, business name.
Business and dealer details: dealer category (retail / dealer / super dealer), registration details where applicable, and delivery instructions.
Order and transaction details: products requested, quantities, order history, invoices, delivery records, payment confirmation references (e.g., transaction reference numbers).
Communications: WhatsApp messages, emails, phone call summaries, customer support requests, and feedback.
Preferences: preferred brands/products, vehicle-related product requirements, communication preferences.
B) Information collected automatically (where applicable)
When you use our digital services (such as a website, online forms, or WhatsApp Business features), we may collect:
Device and usage data: IP address, device type, browser type, pages visited, and timestamps (if you use our website).
WhatsApp/Meta technical data: message timestamps, delivery status, template message status, and identifiers provided through the WhatsApp Business platform.
C) Information from third parties
We may receive limited information from:
Delivery/logistics partners: delivery status, delivery confirmation, proof of delivery.
Payment providers/banks/mobile money services: confirmation that payment was completed, amount, date/time, and reference number (we do not require or store your card PINs or sensitive authentication data).
Business partners: where you engage them through us or where operationally necessary to serve you.
3) How we use your information
We use personal data for the following purposes:
To provide products and services
Process orders, issue invoices, confirm stock availability, and coordinate dispatch and delivery.
To manage customer support and after-sales
Respond to inquiries, resolve complaints, manage returns where applicable, and provide product guidance.
To communicate with you
Send order confirmations, delivery updates, payment-related messages, and service notifications through WhatsApp, phone, SMS, or email.
To manage dealer relationships
Register and manage dealer accounts, apply pricing tiers, communicate dealer programs, and support business-to-business customer service.
To improve our operations
Understand demand trends, improve customer experience, enhance our product availability planning, and improve service quality.
To maintain safety and prevent fraud
Verify orders and payments, detect suspicious activity, protect our customers, staff, and systems, and maintain audit logs.
To comply with legal and regulatory obligations
Maintain accounting and tax records, meet statutory requirements, and respond to lawful requests by authorities where required.
Marketing and promotions (where permitted)
Share information about promotions, new product announcements, dealer opportunities, and events. You can opt out at any time (see Section 8).
4) Legal basis for processing
We process your personal data based on one or more of the following:
Performance of a contract (or steps taken before entering a contract): to quote, sell, deliver, and support products you request.
Legitimate interests: to operate our business effectively, respond to your requests, improve services, and prevent fraud.
Consent: where required for certain marketing communications; you may withdraw consent at any time.
Legal obligation: to comply with applicable laws, including accounting and tax requirements.
5) WhatsApp Business and Meta Platforms notice
When you communicate with Molas Lubes via WhatsApp:
Your phone number, profile name, and messages are processed via the WhatsApp Business platform, which is provided by WhatsApp LLC / Meta Platforms and/or an authorized service provider.
We may use WhatsApp to send:
Service messages (order updates, delivery status, payment confirmations, account support); and
Approved template messages where required by WhatsApp policies (for example, structured notifications).
We do not sell your personal data or WhatsApp message content.
Meta/WhatsApp may process personal data under their own policies and terms. We recommend reviewing their privacy information to understand how they process data.
6) How we share your information
We may share your personal data only when necessary to operate our services, including with:
Delivery/logistics partners to deliver orders (name, phone number, address, delivery instructions).
Payment providers to confirm and reconcile payments (limited payment confirmation details).
Technology and hosting providers that support our systems (e.g., messaging tools, CRM, accounting, storage, and security services).
Professional advisers such as accountants, auditors, legal advisers, where needed for compliance or business operations.
Regulators, law enforcement, or authorities where we are required to do so by law or legal process.
We require service providers to use appropriate safeguards and to process personal data only for the purposes of providing services to us.
7) International data transfers
Some of our service providers (including Meta/WhatsApp and certain cloud/hosting providers) may store or process data outside Tanzania. When personal data is transferred internationally, we take reasonable steps to ensure appropriate protections are in place (such as contractual safeguards and the use of reputable providers with security controls).
8) Marketing choices and opt-out
If you receive promotional communications from us on WhatsApp, SMS, or email, you can opt out at any time by:
replying STOP, UNSUBSCRIBE, or DO NOT MESSAGE on WhatsApp, or
emailing [email protected], or
calling +255742445566.
Opting out of marketing does not stop essential service/transactional messages related to your orders and deliveries.
9) Data retention
We keep personal data only as long as necessary for the purposes described in this policy, including:
Order, invoice, and payment records for accounting, audit, and tax compliance.
Communications and support records for quality assurance, dispute handling, and operational continuity.
Dealer and customer records to manage ongoing business relationships and pricing eligibility.
When data is no longer required, we delete it or anonymize it where appropriate and feasible.
10) Your rights
You may request (subject to applicable laws and legitimate business/legal requirements):
access to your personal data we hold;
correction of inaccurate or incomplete data;
deletion of data where we are not legally required to retain it;
objection to certain processing (especially marketing);
withdrawal of consent (where processing is based on consent).
To make a request, contact us at [email protected].
11) Security measures
We use reasonable administrative, technical, and physical safeguards to protect personal data, including:
restricting access to customer data to authorized staff only;
using password controls and access management on business systems;
maintaining operational controls to reduce unauthorized access or disclosure; and
using secure platforms and reputable service providers where possible.
No system is completely secure, and we cannot guarantee absolute security, but we continuously take reasonable steps to protect your information.
12) Children’s privacy
Our products and services are intended for adults and businesses. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact [email protected] and we will take appropriate steps.
13) Third-party services and links
Our communications, website, or WhatsApp interactions may reference third-party services (including WhatsApp/Meta). Their privacy practices are governed by their own policies. Molas Lubes is not responsible for third-party privacy practices.
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. The updated version will be identified by an updated “Last updated” date and will apply from the date it is published.
15) Contact us
Molas Lubes (under Molas Solutions Limited)
Email: [email protected]
Phone / WhatsApp: +255742445566
Location: Dar es Salaam, Tanzania